Last updated: August 6, 2026

The things people ask us most, with the same numbers that appear in the policies themselves.

When will my order get here?

Reckon on 9 to 14 business days in total — 1 to 2 for us to pick, check and pack, then 8 to 12 in transit with An Post. The daily cut-off is 18:00 (IST) Irish Standard Time – Dublin, and anything after it starts the next working day. See the Shipping Policy.

Is delivery free?

Yes, on everything, with no minimum spend. Standard delivery is tracked. There is an optional Priority & Insured Shipping upgrade at €2.95 if you want your order prioritised and insured while it travels.

Who runs Emily Dublin, and where do parcels come from?

Emily Dublin is a brand operated by USEEMALL LTD, a company registered in the United Kingdom under company number 13324887, serving customers in Ireland. Orders may be dispatched from a fulfilment centre outside the European Union.

Which countries do you deliver to?

Ireland, and only Ireland for now.

My item came damaged or faulty

Email the order number with a clear photograph of the item, and one of the outer box if that took the damage. You choose between a replacement and a full refund, and we pay the return postage. Reporting inside 48 hours helps us claim against the carrier; report it later and it is still handled.

Can I cancel?

Yes, at no cost within 24 hours of ordering, so long as the parcel has not gone out. Put the order number in the subject line. Once dispatched it cannot be stopped, but your 14-day right to withdraw and the 30-day window both survive delivery.

What can I send back, and when?

Fourteen days to withdraw with no reason required, as European Union law provides, and a further 16 days that we add on top — 30 days in total from delivery. Items come back unworn, tagged and packaged. The full conditions are in the Returns & Refund Policy.

Who pays the return postage?

You, if you have changed your mind. Us, if the item was defective, damaged, or not what you ordered.

Do you take a restocking fee?

No. It is €0, every time.

How fast is a refund?

Processed within 7 days of approval, to the original payment method. Your bank then adds its own time. If 15 business days pass with nothing showing, ask your bank first and then come back to us.

Is anything guaranteed?

We give a 30-day commercial warranty against manufacturing defects. Beyond that, and more significantly, the Consumer Rights Act 2022 allows up to six years to pursue a remedy where goods do not conform, with a fault in the first twelve months presumed to have been present at delivery.

How do I get hold of you?

By email at support@emily-dublin.com, or through the form on the contact page. We read messages Monday to Friday 09:00–17:00 (IST) and Saturday to Sunday 10:00–17:00 (IST), and aim to reply within 24 hours.

Do you have a shop?

No. Emily Dublin is online only.

Can I order in bulk?

Yes. Send us the items and quantities by email and we will quote.

How do I follow my parcel?

A tracking reference is emailed at dispatch, and you can follow it on our order tracking page. The first scan can take up to 48 hours to appear.

Contact

Emily Dublin
USEEMALL LTD — Company No. 13324887
Company address: Flat 4, 4 Conyngham Road, Manchester, M14 5SA, England
Returns address: sent to you by email once your return is approved
Email: support@emily-dublin.com
Customer service hours: Monday to Friday 09:00–17:00 (IST) · Saturday and Sunday 10:00–17:00 (IST)
We aim to reply within 24 hours.